Question 1

What is an Andersen Shopper?

Accepted Answer

An Andersen Shopper is a shopping trolley from Andersen. The Andersen Shopper Manufactory has registered the term "shopper" for its shopping trolleys. The Andersen Shoppers are characterized by a design that has been thought through down to the last detail, high quality and durability.

Question 2

How long does an Andersen shopper last?

Accepted Answer

Andersen shoppers are known for their long lifespan. How long your shopper lasts depends, of course, on how well you treat it. If you use it carefully and as intended and take good care of it, you can enjoy your shopper for many years. The manufacturer Andersen is so confident in the quality of its products that it offers a three-year manufacturer's guarantee (instead of the two years required by law). And from experience, we can report that customers contact us time and again to order a replacement part for their ten-year-old shopper. In one case, the shopper was even 20 years old.

Question 3

How do I care for and clean my shopping trolley?

Accepted Answer

To ensure that you can enjoy your shopping trolley for a long time, you should give it a little care every now and then. First, remove all moving parts (especially the bag and, on most models, the wheels). Then clean all components inside and out with a damp cloth and a mild cleaning agent. Avoid aggressive cleaning agents that could damage the materials of your trolley. Take the opportunity to check that all parts are still intact and replace any defective parts if necessary. To ensure that the wheels of your trolley run smoothly, you should regularly remove any dirt and put a drop of machine or chain oil on the cleaned axle.

Question 4

How do I find the right shopping trolley for me?

Accepted Answer

It's easy with our Trolley Finder Quiz. Answer 10 questions and we'll tell you which trolley is right for you. Click here for the quiz in German . Click here for the quiz in French . Click here for the quiz in English .

Question 5

Which shopping trolley is good for which purpose (quick overview)?

Accepted Answer

For heavy loads: Royal Shopper, Royal Shopper Plus, Komfort Shopper, Quattro Shopper, Tura Shopper For light loads: Scala Shopper, Scala Shopper Plus, Alu Star Shopper, Unus Shopper, Unus Shopper Fun For wide loads: Alu Star Shopper and Quattro Shopper As a bike trailer: Royal Shopper, Royal Shopper Plus, Komfort Shopper, Scala Shopper, Tura Shopper, Unus Shopper, Unus Shopper Fun Especially for the stairs: Stair climber Scala Shopper, Stair climber Royal Shopper With four wheels: Quattro Shopper With seat: Comfort Shopper For children: NewSchool Shopper Continuously height-adjustable (telescopic rod): Alu Star Shopper, Quattro Shopper, Unus Shopper Pneumatic tires possible: Royal Shopper, Royal Shopper Plus, Tura Shopper Aluminum frame: Alu Star Shopper, Royal Shopper, Royal Shopper Plus, Scala Shopper Plus, Tura Shopper, Unus Shopper, Unus Shopper Fun Steel frame: Scala Shopper, Komfort Shopper, Quattro Shopper Hooks for shopping carts: Royal Shopper, Royal Shopper Plus, Scala Shopper Plus, Unus Shopper (Please note: only attach empty shopper), Scala Shopper (Please note: hooks must be purchased separately) Waterproof bags: Basil Bloom, Ortlieb (most other bags are water-repellent) For body height up to 175 cm: Scala Shopper, Scala Shopper Plus, Alu Star Shopper, Unus Shopper, Quattro Shopper For body height between 175 cm and 195: all Andersen shoppers, with the exception of Scala Shopper and Scala Shopper Plus For height over 195 cm: Tura Shopper (to avoid heel contact as much as possible).

Question 6

Which shopping trolley is suitable for which body size?

Accepted Answer

For people up to 175 cm tall, we recommend the small models (Scala Shopper, Scala Shopper Plus) or the models with the continuously height-adjustable handle (Alu Star Shopper, Unus Shopper, Quattro Shopper). For people between 175 cm and 195 cm tall, we recommend all Andersen shoppers, with the exception of Scala Shopper and Scala Shopper Plus. For very tall people who are taller than 195 cm , we recommend the Tura Shopper (to avoid heel contact as much as possible).

Question 7

Which shopping trolley is suitable for wide loads?

Accepted Answer

The Alu Star Shopper and the Quattro Shopper are suitable for wide loads. They are built in such a way that the support surface is not limited on the left and right (no struts or wheels are in the way).

Question 8

Which bike should I choose?

Accepted Answer

With the Royal Shopper, Royal Shopper Plus and Tura Shopper you can choose between different wheels. The wheels differ in terms of bearings, tires, diameter, maintenance, appearance and price. All of these aspects can influence your choice. Below we explain the advantages and disadvantages of each element. wheel bearings There are wheels with plain bearings (three-spoke wheels, metal spoke wheels, stair-climber wheels) and ball bearings (the ball bearing wheels 25 and 29 cm and the air ball bearing wheels 25 and 29 cm). The wheels with plain bearings are cheaper. The advantages of the ball bearing wheels are a more solid fit on the axle and a smoother ride. tires There are wheels with solid rubber tires (three-spoke wheels, metal spoke wheels, ball bearing wheels 25 and 29 cm, stair climbing wheels) and with pneumatic tires (the pneumatic ball bearing wheels 25 and 29 cm). The solid rubber wheels require less maintenance and are cheaper than the pneumatic wheels. The advantage of the pneumatic wheels is that they run more smoothly, especially on uneven surfaces such as dirt roads or cobblestones. With the pneumatic wheel, you have to check the air pressure regularly and replace the tube and/or the tire if necessary. diameter The larger the wheel diameter, the smoother the wheel runs on uneven surfaces such as dirt roads and cobblestones and the easier it is to pull the shopping trolley over steps and ledges. All of our trolleys have wheels that are well suited for use on normal, paved roads and paths. However, if you often travel on unpaved paths or uneven roads, or if you have to climb ledges and short steps every now and then, then we recommend the largest possible wheel with a diameter of 25 or even 29 cm. And if you regularly have to climb more than two floors on your trolley, we recommend the stair climbing bike. maintenance For all shoppers that have an easily removable wheel (ie all Andersen shoppers except the Unus shopper), you should occasionally remove the wheel, clean any dirt from the axle and lightly lubricate the axle. The pneumatic wheels need a little more attention: on these you should regularly check the air pressure and change the tube or tire if necessary. appearance Each wheel has its own look, but you can roughly divide the appearance into three categories. The metal spoke wheel has a more classic look. The ball bearing wheels and the three spoke wheel look modern. And the pneumatic wheels look very solid. Price The more technically sophisticated the wheel, the higher the price, of course. That's why plain bearing wheels are cheaper than ball bearing wheels, which in turn are cheaper than air ball bearing wheels.

Question 9

Which shopping trolleys are particularly light?

Accepted Answer

The lightest trolley chassis in our range are the Scala Shopper Plus (1.3 kg), the Alu Star Shopper (1.5 kg), the Unus Shopper Fun (1.7 kg) and the Scala Shopper (1.8 kg). The absolute lightest shopping trolley is the Scala Shopper Plus Weda, which weighs just 2 kg together with the bag.

Question 10

Which shopping trolleys are particularly stable?

Accepted Answer

Andersen shopping trolleys are known for their durability. And with a payload of between 30 and 50 kg, all Andersen shoppers can carry a lot of weight. It can therefore be said that all Andersen trolleys are very stable. However, the steel chassis certainly feels a bit more solid than those made of aluminum. The Scala Shopper, the Quattro Shopper, the Komfort Shopper and the Scala Shopper stair climber are made of steel.

Question 11

Which shopping trolleys are particularly sustainable?

Accepted Answer

Since shopping trolleys are often used instead of a car to transport goods, they are a sustainable product in and of themselves. Bags made from recycled or upcycled material are also particularly sustainable. Andersen offers the following models: Silja bags by Handed By made from recycled plastic Truck tarpaulin bags made from used truck tarpaulin The Mole and Lee bags from Hamburg label 360° made from recycled canvas The Basil Bloom bag made from recycled PET bottles The Carl bag made from recycled fishing nets The Urs bag made from recycled wool blankets from the Swiss Army

Question 12

Which shopping trolleys have a continuously height-adjustable handle?

Accepted Answer

The models with a continuously height-adjustable handle are the Unus Shopper, the Alu Star Shopper and the Quattro Shopper.

Question 13

Which shopping trolleys are particularly small and light?

Accepted Answer

The Scala Shopper Plus chassis is the smallest shopper model, weighing 1.3 kg, with a height of 103 cm and a track width of just 39 cm. Nevertheless, the Scala Shopper Plus is as stable as any Andersen shopper and has a payload of an impressive 30 kg.

Question 14

Which shopping trolleys are particularly high?

Accepted Answer

The largest trolley model is the Tura Shopper with a height of 127 cm. The Unus Shopper is also very high at 126 cm.

Question 15

Which shopping trolleys are particularly suitable for stairs?

Accepted Answer

The stair climber shoppers are ideal for stairs with their three-ring stair climber wheels. With a stair climber shopper from Andersen you can conquer any staircase. There are two models with the stair climber wheel: the stair climber Scala Shopper and the stair climber Royal Shopper.

Question 16

At what age is a stair climbing bike recommended?

Accepted Answer

The stair climbing tri-clamp wheels are ideal for stairs, but a bit bulky on flat surfaces and relatively noisy. It is therefore important to weigh up the pros and cons of the different wheels. If the stairs are the most important part of your journey with the shopping trolley, we recommend the stair climbing wheels. If you regularly have to climb or descend more than two floors with the trolley, this is probably the case. If you have to climb steps but this obstacle is not the central part of your journey, then we recommend a trolley with 29 cm or 25 cm wheels. These large wheels also overcome all types of steps with little effort and are also very maneuverable on flat surfaces.

Question 17

Which shopping trolleys are particularly suitable for kindergartens, day-care centers and forest playgroups?

Accepted Answer

When you go to the forest or park with the children, you need to take a lot of things with you: blankets, toys, snacks and maybe even firewood. The spacious and robust trolleys from Andersen are the ideal solution. We particularly recommend the Royal Shopper Hydro and the Tura Shopper Fado. These models offer a lot of space, are weatherproof, easy to clean, off-road and durable.

Question 18

Are there shopping trolleys especially for children?

Accepted Answer

Yes, there is the NewSchool Shopper for children and their school bags. It is specially made for school bags and takes the strain off your child on the way to school. Most school bags can be transported with the NewSchool Shopper.

Question 19

Which bags can also be used as a backpack?

Accepted Answer

The Andersen collection 2024-25 includes the following bags that can also be used as backpacks: Hydro 2.1, Truck A7, Truck A8, Mikkel, Auke, Bahne and Carl. You can find all shoppers with these bags here: https://www.shopping-trolley.ch/collections/alle-einkaufstrolleys?filter.v.price.gte=&filter.v.price.lte=&filter.pmcustom.taschen_eigenschaften=Als+Rucksack+verwendbar&sort_by=best-selling

Question 20

What is the difference between waterproof and water-repellent bags?

Accepted Answer

Waterproof bags Waterproof bags are specifically designed to prevent water from entering. They are made from waterproof materials such as PVC or waterproof fabrics and usually have welded seams or zippers to ensure complete sealing. Waterproof bags therefore offer protection even in heavy rain. Thanks to the complete sealing, purchases, electronic devices or clothing remain dry even in very heavy and prolonged rain. In addition, waterproof bags are often very robust because they are made from particularly durable materials. This usually makes them extremely resistant to external influences such as bumps or scratches. This is why waterproof bags are particularly suitable for use in harsh environments, such as for outdoor activities or (bicycle) trips. water-repellent bag Water-repellent bags have a certain resistance to moisture, but are not completely waterproof. Water-resistant bags are ideal for everyday use. They can withstand light rain or splashes, providing adequate protection for your personal belongings when you go to work or shopping, for example. One advantage of water-repellent bags is that they are more breathable than waterproof bags. This allows some moisture to escape to the outside, which is useful if you are transporting wet clothes, for example after sports or a day at the pool. Typically, water-resistant bags are lighter than waterproof bags due to the material used. This can be a deciding factor if weight is an important consideration for you.

Question 21

Can I view the shopping trolley in-store?

Accepted Answer

Shopping-trolley.ch is purely an online shop, unfortunately we don't have a store where you can look at the shopping trolleys. However, there is a lot of information in our shop that will help you choose the right trolley for you. Take your time to look at the videos, pictures and descriptions. And if you have a question, you can ask the chatbot or send us a message.

Question 22

How can I order a shopping trolley?

Accepted Answer

You can easily order your trolley in our online shop. Select the model you want, put it in your shopping cart and follow the ordering process.

Question 23

Does www.shopping-trolley.ch have the products offered in stock?

Accepted Answer

We have all products offered in the online shop in stock in 4144 Arlesheim (no dropshipping). The current stock level is displayed for each individual product.

Question 24

A product is temporarily sold out, when will it be available again?

Accepted Answer

We reorder all products on an ongoing basis. If a product is temporarily sold out, it will usually be available again within one to two weeks. This does not apply to individual items, such as truck bags.

Question 25

Can I specify different shipping and billing addresses?

Accepted Answer

Yes, that is possible. First enter the shipping address on the payment page and then select your desired payment method. In this step you can then enter a different billing address.

Question 26

Which payment methods can I use?

Accepted Answer

You can choose between several payment methods, including various credit cards, Twint, Postfinance Pay, Paypal and purchase on account.

Question 27

Can I change my order later?

Accepted Answer

Yes, you can make changes as long as your order has not been processed. To do so, contact our customer support and we will update the order for you.

Question 28

Will I receive an order confirmation?

Accepted Answer

After completing your order, you will receive an order confirmation by email. This contains all important information such as your order number, the items ordered, the delivery and billing address and the selected payment method.

Question 29

Can I cancel my order?

Accepted Answer

You can cancel your order as long as it has not been processed. Please contact our customer support as soon as possible.

Question 30

Can I change my order later?

Accepted Answer

Yes, you can make changes as long as your order has not been processed. To do so, contact our customer support and we will update the order for you.

Question 31

Does www.shopping-trolley.ch also offer purchase on account?

Accepted Answer

For private individuals and companies with a commercial register entry, we offer payment by invoice including the option of partial payments. Payment is processed in cooperation with our partner Powerpay ( www.powerpay.ch ). Simply select the "Invoice" option in the payment options. When the purchase contract is concluded, Powerpay takes over the invoice claim and handles the corresponding payment terms. When purchasing on account, you accept Powerpay's terms and conditions ( www.powerpay.ch/de/agb ) in addition to our terms and conditions. You can find more information about purchasing on account at shopping-trolley.ch here: https://www.shopping-trolley.ch/pages/kauf-auf-rechnung

Question 32

Purchase on account doesn't work, what should I do?

Accepted Answer

Private individuals : Make sure that the "Company" field in the specified billing address is empty. Companies : The company must be registered in the commercial register for the system to accept purchase on account. (If the company is not registered in the commercial register, you can use the option below for organizations without a HR entry.) If the system still does not accept the purchase on account, you can find further help on the Powerpay website: https://services.mfgroup.ch/de/bestellung-auf-rechnung-nicht-moeglich . You can find more information about purchasing on account at shopping-trolley.ch here: https://www.shopping-trolley.ch/pages/kauf-auf-rechnung

Question 33

How does purchase on account work for organizations without a commercial register entry?

Accepted Answer

Institutions, organizations and companies that are not registered in the commercial register (e.g. public administrations, schools, municipalities) can still buy from us on account. Write us your product request by email to kontakt@shopping-trolley.ch and we will send you an invoice by email. With this option, we generally only deliver against advance payment. However, we can make exceptions for public bodies and in urgent cases. You can find more information about purchasing on account at shopping-trolley.ch here: https://www.shopping-trolley.ch/pages/kauf-auf-rechnung

Question 34

Which countries does www.shopping-trolley.ch deliver to?

Accepted Answer

We only deliver to Switzerland and Liechtenstein.

Question 35

How long does it take to ship my order?

Accepted Answer

The delivery time for your order is usually 2-5 working days. You can find more information about shipping here: https://www.shopping-trolley.ch/policies/shipping-policy

Question 36

How much are the shipping costs?

Accepted Answer

Shipping is free for orders worth 75.00 francs or more. For orders worth less than 75.00 francs, we charge a packaging and shipping fee of 9.00 francs. For orders worth less than 25.00 francs, there is an additional surcharge of 6.00 francs for small orders.

Question 37

How can I track the order status?

Accepted Answer

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. This will allow you to track the status of your delivery online. Please note that tracking information is usually not updated for the first time until around noon the next day after dispatch.

Question 38

What happens if I'm not at home?

Accepted Answer

We send our packages by registered mail. If no one is at home, the postman can hand the package over to a neighbor in exchange for a signature. If that is not possible, the postman will leave a collection slip in your mailbox. You can then use this to collect the package from the nearest post office within seven days.

Question 39

What options do I have to control the receipt of my package?

Accepted Answer

With the Swiss Post's "My Consignments" service, you can decide when and where you receive your consignments. For example, you can specify that your registered parcel can be left if you are not at home. Or you can choose a specific day or time slot for delivery. Or you can have your parcel redirected to another address. You can find more information about these and other options on the Swiss Post website: https://meine-sendungen.post.ch/de

Question 40

Can I exchange my order?

Accepted Answer

Yes, you can exchange your order within 14 days, under the following conditions: The affected item (1) is still in its original condition, (2) shows no signs of wear (especially the wheels), (3) is clean (4) and the product labels are still attached. For products with product-specific packaging, the above points also apply to the packaging. To do this, log into your customer account and request a return. In the "Notes" field, you can specify which product(s) you would like to exchange your order for. If you cannot log into your customer account, please contact our customer service.

Question 41

How can I return my order?

Accepted Answer

We accept returns up to 14 days after purchase under the following conditions: The affected item (1) is still in its original condition, (2) shows no signs of wear (especially the wheels), (3) is clean (4) and the product labels are still attached. For products with product-specific packaging, the above points also apply to the packaging. fees If you return an item, we charge a handling and shipping fee of CHF 15.00 and a restocking fee of 5 percent of the sales price. If the condition of the returned item does not meet the above conditions, we reserve the right to charge you for the repair costs incurred to bring the item back into a saleable condition (maximum of the original selling price). Proceed Log in to your customer account with the email address you used when making the purchase. You will see your orders there. You can request a return here up to 14 days after the purchase. Please state the reason for the return. (If you cannot log in to your customer account, contact our customer service.) You will then receive a return label from us via email. Download the return label and print it out. Pack the items you wish to return in a cardboard box along with a printout of the order confirmation email. Stick the return label on the bottom right of the cardboard box. Hand over the cardboard box to the Swiss Post. refund As soon as we receive your return, we will inspect the goods and refund the purchase price, less fees and any repair costs. The refund will be made using the same method you paid.

Question 42

I haven't received my order, what should I do?

Accepted Answer

First, check the shipment tracking to see if the package has already been delivered. You can find the shipment tracking link in the shipping confirmation email or in your customer account. If the package has not yet been marked as delivered, you may still be able to control receipt. You can create an account here: https://meine-sendungen.post.ch/de . If the package is marked as delivered but you have not received it, you can create an investigation request using the following link: https://www.post.ch/de/pages/kontaktformulare/nachforschung-national .

Question 43

The package arrived damaged, what should I do?

Accepted Answer

If the package is visibly damaged on the outside, you must express a reservation when you receive the package. Consumer protection recommends the following statement: "Because the package has external damage, I reserve the right to report transport damage." If the damage is not visible externally, you must report the transport damage to the post office within eight days of delivery at the latest. You can report the damage in the Post app or online: https://customer-service.post.ch/public/e/l/schadenfall . You can also report it at the branch; to do this, you must bring the package, including packaging and padding, to the branch. Tip: Take photos of the transport damage. Make sure that the damage is clearly visible in the photos. Photos work best in a well-lit environment. Keep all packaging and contents. Check all delivered products carefully.

Question 44

I received a defective shopping trolley, what should I do?

Accepted Answer

If the damage was caused by transport, you can report the damage to the post office (see also the question "The package arrived damaged, what should I do?"): https://customer-service.post.ch/public/e/l/schadenfall If the damage was not caused by transport, please contact our customer service.

Question 45

My shopping trolley is broken, what should I do?

Accepted Answer

If you purchased the trolley within the last two years (three years for Andersen products), the warranty applies if the reason for the defect is a material or manufacturing defect. Contact our customer service with a description and some clear photos of the damage. If your trolley is older, it may be possible to make it work again with a suitable spare part. Take a look at our range of spare parts. If you cannot find the spare part you are looking for there, contact our customer service.

Question 46

How can I contact customer service?

Accepted Answer

Write us an email to kontakt@shopping-trolley.ch.

Question 47

Which Andersen Shopper is particularly suitable as a bicycle trailer?

Accepted Answer

All of the following chassis can be used as bicycle trailers: Royal Shopper, Royal Shopper Plus, Komfort Shopper, Scala Shopper, Tura Shopper, Unus Shopper, Unus Shopper Fun. Attention: To attach your shopper to your bike, you also need a coupling pin for the shopper and a coupling for your bike. If you regularly want to travel long distances by bike or cycle over uneven roads, we definitely recommend a shopper with pneumatic tires, as these run more smoothly and bounce less. We also recommend mudguards so that the shopper gets dirty less quickly. For these reasons, we primarily recommend the Royal Shopper Plus and the Tura Shopper for use as bike trailers. These two models also have an extra wide wheelbase, which ensures even better roadholding.

Question 48

Which is the right tow bar for my Andersen Shopper?

Accepted Answer

To attach your Andersen Shopper to your bike, you need a tow bar for the bike and a tow bar for the shopping trolley. Which coupling you need depends on your bike and the luggage rack. Which clutch pin you need depends on your shopper type. On this page you will find a detailed description of which coupling and coupling pin you need (you have to scroll down a bit): https://www.shopping-trolley.ch/collections/andersen-einkaufstrolleys-veloanhanger-bike-easy

Question 49

Can the Andersen Shopper bike trailers also be used with e-bikes?

Accepted Answer

Yes, the Andersen shopper bike trailers can also be used with e-bikes. However, the manufacturer (Andersen) restricts their use to pedelecs with a maximum speed of 25 km/h. The use on S-Pedelecs (maximum speed 45 km/h) is not permitted by Andersen.

Question 50

Which wheel is best for my Andersen Shopper bike trailer?

Accepted Answer

If you want to use your Andersen Shopper primarily as a bike trailer, we definitely recommend a wheel with pneumatic tires (air ball bearing wheels), as these run more smoothly and bounce less. Whether the diameter is 25 or 29 cm is less important, but with 29 cm the trailer obviously rides a little more smoothly over bumps.

Question 51

What legal regulations apply to bicycle trailers in Switzerland?

Accepted Answer

Bicycles (with and without trailers) must use the cycle paths. If there are none, you must ride on the road. You can also ride on unpaved paths that are not marked as a cycling ban or as pedestrian paths. Trailers attached to bicycles may not be more than 1.00 m wide when loaded. A maximum load overhang of 50 cm is permitted to the rear. The operating weight (trailer + transported goods) must not exceed 80 kg. If the bicycle rear light is covered, the trailer must also have a red or yellow light at the rear. A non-triangular reflector must be firmly attached to the front and rear, as far out as possible, on the right and left. On Swiss roads, it is permitted to mount trailers on all bicycles and e-bikes (up to 45 km/h). (Trailer manufacturers can, however, restrict use to lower speeds.)

Question 52

What makes the Andersen shoppers so particularly sustainable?

Accepted Answer

A shopping trolley is good for the environment for a number of reasons. If you do your daily larger and smaller transports with the shopping trolley on foot or by bike instead of by car, that alone is an important contribution to environmental protection. But the Andersen shoppers are particularly sustainable for other reasons too. Firstly, they are extremely durable and have a reliable spare parts service. It often happens that customers order spare parts from us for their 10-year-old Andersen shoppers. Once we were even able to supply a spare wheel for a 20-year-old Andersen shopper. A shopping trolley that has been used for that long is a prime example of a sustainable product. Secondly, the Andersen shoppers are made in Germany. This means that fewer CO2 emissions are generated during transport from the manufacturer to the end customer than with products made in Asia. And thirdly, Andersen is offering more and more shoppers whose bags are made from recycled materials, which further increases the positive effect on the environment.

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